ORDERS & RETURNS

Can I return my silk pillowcase?

Orders may be returned for a refund, exchange or 110% store credit, if lodged within 14 days of the delivery date. Credit notes are issued at the value paid plus 10%, and have no expiry date.

Please ensure your item is returned unused and in the original condition and packaging it arrived in, without this the return will not be processed. Items purchased on sale are final sale.

If you would like to return your item, please email hello@ritualstate.com with your full name, email address the item was purchased using, product name and reason for return.

Can I exchange my silk pillowcase?

Yes, you can exchange your pillowcase if lodged within 14 days of the delivery date. Please ensure your item is returned unused and in the original condition and packaging it arrived in, without this the exchange will not be processed.

Please email hello@ritualstate.com with your full name, email address the purchase was made with and which colour you would like to exchange your item for.

Can I edit or cancel my order?

Please email hello@ritualstate.com with your full name, the email address you used to make the order, detail the product you purchased and let us know how you would like to edit the order or why you would like to cancel it.

Please note that if the item is dispatched, you will need to cover the cost to return the item to us.

What forms of payment do you accept?

We accept all major credit cards, Apple Pay, PayPal and After pay.

SHIPPING

Where do you ship to?

We ship Australia wide. Drop us a note at hello@ritualstate.com if you are international and interested in receiving Ritual State sleep essentials.

How much is shipping?

Shipping is free Australia wide with your purchase. If you would like to exchange a product, we will require $10 postage to send the replacement to you.

When will my package arrive?

We try our best to process orders within 1-3 days. Once your order is placed, you will receive a confirmation email with your Australia Post tracking number.

We use standard delivery with Australia Post, so your parcel should be with you within 3-7 business days (depending on your location). Please allow additional time if you are located in Western Australia.

If you have any questions regarding the location of your package, please reach out to us at hello@ritualstate.com and we will happily give you an update!

Do you ship internationally?

No. At this stage we ship Australia wide. If this is something you would be interested in, please drop us a note at hello@ritualstate.com.

How can I track my package?

Yes, you can follow your package’s journey from when it is shipped to when it arrives at your door. Once your order has been received, you will receive a confirmation email with your Australia Post tracking number. Simply click on this number in the email, to track your package; or copy and post this tracking ID number into the Australia Post tracking service. If you have any issues, please email us at hello@ritualstate.com and we will help you!

PRODUCT

What material do you use?

Our
silk pillowcases are made from grade 6A, 22-momme 100% Mulberry silk.

What does 6A mean?

Grade 6A means that our silk is of the highest quality. The grading system looks at the texture, thickness and overall quality of the silk fibres used. Grade 6A silk is premium and known for its smoothness, sheen, strength and durability.

What is 22 momme?

22-momme silk refers to the weight of the silk, 22-momme silk has a high thread count making it a weighty, high-quality silk that has an extra smooth feel and natural sheen.

What are the benefits of silk pillowcases?

Silk pillowcases have many benefits, some of which include:

  • Silk is thermoregulating, helping regulate your body temperature in both warm and cold weather. This improves sleep quality, makes for a comfortable sleep, reduces night sweats and is a suitable option for all seasons.
  • Silk is hypoallergenic, making it suitable for sensitive skin and helping to reduce exposure to allergens such as dust mites and pollen.
  • Silk contains anti-bacterial properties, helping inhibit the growth of bacterial; this can help reduce the risk of infection by preventing bacteria growth, prevent odours, improve sleep hygiene and improve overall skin health.
  • Silk creates less friction compared to other bedding materials, reducing frizz and helping contain curls.
  • Silk is a natural and breathable fibre, making it a comfortable sleep option that supports quality rest and rejuvenation.
  • 6A, 22-momme silk is smooth, helping to reduce face creasing and reduce wrinkles.
  • High quality silk is durable and long lasting, making it a sustainable choice.

Overall silk supports quality sleep, which has a positive effect on our mind, body and spirit.

What does OEKO-TEX Standard 100 certification mean?

OEKO-TEX Standard 100 certification is a globally recognised standard that tests against harmful substances. This means our silk pillowcases have gone under rigorous testing and safe to use.

Why is silk a better option to cotton or satin?

  • Grade 6A, 22-momme silk is gentle on skin and hair.
  • Silk is hypoallergenic, meaning it is less likely to cause allergies or skin irritations.
  • Silk is a natural thermoregulator, meaning it can help keep you cool in summer and warm in winter.
  • Silk naturally has anti-bacterial properties, and can help improve skin

When will you have other pillowcase sizes?

We are on it! If you’re interested in a particular size, please email us at hello@ritualstate.com and we’ll let you know as soon as they land.

How do I care for my silk pillowcase?

We recommend hand washing in cold water with a gentle pH neutral liquid detergent and line drying in the shade. Read more about silk care here.